How can we help?

Contact support

To help us fix it faster, please include: the app version, your device model, the operating system and version (iOS or Android), and a description of the problem (what you did and what happened). Please never send your password or sign-in codes.

Signing in

Use the same sign-in method and email you used when you created your account. If you still cannot get in, contact us with the email address of the account (not your password) and we’ll help.

Location and GPS

• Make sure location services are on for your phone, and that Veha is allowed to use your location in your phone’s settings (iPhone: Settings → Privacy & Security → Location Services → Veha. Android: Settings → Apps → Veha → Permissions → Location).
• Allow precise location for the best accuracy, and go outside or to an open area if your position does not appear.
• GPS can be less accurate or unavailable in valleys, forests, bad weather or with low battery. Do not rely on it alone.

Recording a route

• Check that Veha has location permission and that your phone has enough battery and free space.
• If a recording stops, is missing or looks wrong, contact us with the date, the trail, your phone model and system version.

Deleting your account

You can request deletion of your account and related data without installing the app on our Delete account page.

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